mardi 30 août 2016

iOS password reset? (3 dead-ends)

Hi there,

Hoping someone can give me some advice on restoring an old iPad 2, the password for which I've forgotten. I've had it sitting in a drawer for years, and wanted to give it away.

Apple's "forgot your passcode?" page suggests three options:
1) use itunes to restore device
2) use iCloud
3) connect to iTunes but use the sleep+home hold to eventually bring up the recovery mode.

The problem:
1) This seemed to be working, but I ran into two problems: First, iTunes claimed I had the "Find my Phone" feature turned on on this device, so couldn't use iTunes to reset it. iTunes also wanted to download an iOS update before restoring. I let it. Now the iPad needs my passcode before updating, and iTunes won't connect anymore until I enter it.
2) I can find the device on iCloud, but it's not connected to wifi (and I obviously can't unlock it to create a connection), so no dice.
3) the hard-reset-to-restore doesn't work ... it just resets and brings me to the iOS update passcode-log in screen.

Would really appreciate any advice!


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