Hi hope someone can help here.
5 yr old 120 gb ipod classic regular use and software up to date.
about 6 weeks ago after iTunes 14 update first time plug in windows dialogue and iTunes error message.
Windows says format error
iTunes says ipod detected may be corrupted, ipod shows in iTunes with zero capacity.
I have been on with apple support several times and we still cannot get anywhere near a solution.
Have done factory reset/restore. Have uninstalled and re-installed iTunes. Have created a new user on PC. have disabled firewall, have unistalled antivirus and reinstalled antivirus (AVG Licence paid).
Have tried different USB ports both front and back
iphone 5s and ipad mini all work/sync fine.
When old ipod disconnected from PC appears as if brand new out of box can navigate menus, shows full available capacity.
Have connected to an old netbook with iTunes 10 on and running windows xp and both look to work fine (continually using the netbook is not an ongoing option).
Anoyone had any similar issues ?
I had been thinking about buying a new 160 gb classic so I did, and when connected to PC get same error messages. When connected to old netbook looks to work fine. Have put it back in the box.
Not saying apple aren't helping they appear to be doing their best but concerned it might be a windows drive format issue anyone got any ideas ?
Thanks in advance
5 yr old 120 gb ipod classic regular use and software up to date.
about 6 weeks ago after iTunes 14 update first time plug in windows dialogue and iTunes error message.
Windows says format error
iTunes says ipod detected may be corrupted, ipod shows in iTunes with zero capacity.
I have been on with apple support several times and we still cannot get anywhere near a solution.
Have done factory reset/restore. Have uninstalled and re-installed iTunes. Have created a new user on PC. have disabled firewall, have unistalled antivirus and reinstalled antivirus (AVG Licence paid).
Have tried different USB ports both front and back
iphone 5s and ipad mini all work/sync fine.
When old ipod disconnected from PC appears as if brand new out of box can navigate menus, shows full available capacity.
Have connected to an old netbook with iTunes 10 on and running windows xp and both look to work fine (continually using the netbook is not an ongoing option).
Anoyone had any similar issues ?
I had been thinking about buying a new 160 gb classic so I did, and when connected to PC get same error messages. When connected to old netbook looks to work fine. Have put it back in the box.
Not saying apple aren't helping they appear to be doing their best but concerned it might be a windows drive format issue anyone got any ideas ?
Thanks in advance
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