Hello iLounge Friends,
So, I'm writing to you because I'm having trouble with iTunes on my PC (running Windows 7), and the suggestions made by Apple/iTunes support have gotten me nowhere.
1. Several of the songs I have purchased request my password everytime I attempt to play them; some request BOTH my userID and password. When the correct information is entered, they still will not play, and I have tried this dozens of times.
2. Two things: These songs are not all from the same purchases, however, this problem does effect several songs that were purchased at the same time and/or from the same album.
3. iTunes support sent me re-downloads of the songs in question; they also refused to download correctly and/or play correctly, giving me the same error messages as I had before. I have also tried deleting the songs in question, and re-downloading them from the cloud of my purchased items; this makes no difference, the songs STILL refuse to play, and still prompt me for my login information.
4. I have tried uninstalling iTunes and reinstalling it, but this does not seem to help.
Thus, I am wondering if anyone has a solution, or if this is the solution: is there way to rebuild my library from scratch? And/or when I uninstall iTunes, is there a particular library file/database I ought to be deleting in the process, before I reinstall?
I appreciate any help you can give me, iLounge folks!
-brian. =)
So, I'm writing to you because I'm having trouble with iTunes on my PC (running Windows 7), and the suggestions made by Apple/iTunes support have gotten me nowhere.
1. Several of the songs I have purchased request my password everytime I attempt to play them; some request BOTH my userID and password. When the correct information is entered, they still will not play, and I have tried this dozens of times.
2. Two things: These songs are not all from the same purchases, however, this problem does effect several songs that were purchased at the same time and/or from the same album.
3. iTunes support sent me re-downloads of the songs in question; they also refused to download correctly and/or play correctly, giving me the same error messages as I had before. I have also tried deleting the songs in question, and re-downloading them from the cloud of my purchased items; this makes no difference, the songs STILL refuse to play, and still prompt me for my login information.
4. I have tried uninstalling iTunes and reinstalling it, but this does not seem to help.
Thus, I am wondering if anyone has a solution, or if this is the solution: is there way to rebuild my library from scratch? And/or when I uninstall iTunes, is there a particular library file/database I ought to be deleting in the process, before I reinstall?
I appreciate any help you can give me, iLounge folks!
-brian. =)
via iLounge Forums http://forums.ilounge.com/itunes-related-mac-pc-applications/278390-itunes-wont-play-some-my-purchaes.html
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