Need a real Apple Guru for this one.

Hi All, my name is Michelle and I live in South Africa, not on Apple's map apparently (Tsonga is, but not us)



Here's what I need help with



I set up my iTunes account up a long time ago, when passwords could be all lowercase, alphabet only. I can’t recall setting up a rescue address. I have since changed my password to a alphanumeric mixed case password.

I have also set up an alternate email address, in the hope that that would solve my problem. It has not.



When I get onto the page that asks for my security questions I answer them, but as I said, I either never set them up, or I gave different answers. So I get the answers wrong

Here is the important bit......

It does not give me the option to click on a link to reset the questions via the “rescue address”

I have set up an alternate email address for this purpose only, and verified it. It appears on my profile.

I have emailed Apple 4 times. What do they do? Mail me the "contact Apple support" List of telephone numbers, and wouldn't you know it? South Africa is not on the list that they mail me?



How sad is that? That I have spent days, not hours, ploughing through forums, FAQ’s and pages trying to get help and eventually reach out to the people who Apple employs to help me, and all they can do is send me a

link, without even first checking (which would take roughly 7 seconds) to see if, indeed the page they are directing me to, is of any help to me at all?



So..... how do I get this alternate email address sorted out as my rescue address?

I can't phone Apple, they don't read my mail properly they just mail me links that are of no help.

So I am resorting to the good folk of this forum to see if you have any good ideas. Thank you so much in advance.



I am off to feed my pet elephant before I ride him to the shops (just kidding!)

Thanks

Michelle

via iLounge Forums http://forums.ilounge.com/lounge/278361-need-real-apple-guru-one.html