Hello,
I set up iTunes on my new laptop and activated iTunes Match. iTunes would occasionally hang or crash during the Match sync, but with the help of Process Monitor (I'm on a PC) I was able to determine which song would make it hang, temporarily remove it from the library, and resume. Unfortunately, now iTunes crashes all the time, at the same spot, and I can't tell what's causing the problem. Process Monitor's last entry is no longer a (huge) song.
I'm running Windows 8, iTunes 11.4.0.18. Here is some debugging info. Thanks for your help!
_____
iTunes Match crashes on step 2 (matching your music with songs from the iTunes music store)
14273 of 14291 songs checked
EVENT VIEWER:Log Name: Application
Source: Application Error
Date: 2014-10-18 2:16:58 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: KPUC-minster
Description:
Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eeb460
Exception code: 0x80000003
Fault offset: 0x000b3c5f
Faulting process id: 0x2260
Faulting application start time: 0x01cfeaff01fec862
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\windows\SYSTEM32\KERNELBASE.dll
Report Id: f226afab-56f2-11e4-8264-8086f25e1a0e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://ift.tt/XGzauq;
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-18T18:16:58.000000000Z" />
<EventRecordID>5741</EventRecordID>
<Channel>Application</Channel>
<Computer>KPUC-minster</Computer>
<Security />
</System>
<EventData>
<Data>iTunes.exe</Data>
<Data>11.4.0.18</Data>
<Data>54045c47</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.3.9600.17278</Data>
<Data>53eeb460</Data>
<Data>80000003</Data>
<Data>000b3c5f</Data>
<Data>2260</Data>
<Data>01cfeaff01fec862</Data>
<Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
<Data>C:\windows\SYSTEM32\KERNELBASE.dll</Data>
<Data>f226afab-56f2-11e4-8264-8086f25e1a0e</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
PROCESS MONITOR:[Last few entries before iTunes crashes]
2:16:56.1692668 PM iTunes.exe 8800 ReadFile C:\Users\Michael\Music\iTunes\iTunes Music\Music\Patti La Belle\Unknown Album\I just love him so.mp3 SUCCESS Offset: 4,261,888, Length: 2,031,616, Priority: Low
2:16:56.1698243 PM iTunes.exe 8800 ReadFile C:\Users\Michael\Music\iTunes\iTunes Music\Music\Patti La Belle\Unknown Album\I just love him so.mp3 SUCCESS Offset: 6,293,504, Length: 32,768, Priority: Low
2:16:56.1698711 PM iTunes.exe 8800 ReadFile C:\Users\Michael\Music\iTunes\iTunes Music\Music\Patti La Belle\Unknown Album\I just love him so.mp3 SUCCESS Offset: 6,326,272, Length: 32,768, Priority: Low
2:16:56.1780710 PM iTunes.exe 8800 CloseFile C:\Users\Michael\Music\iTunes\iTunes Music\Music\Various Artists\Winds of Worship II\32 Arms of Love.mp3 SUCCESS
2:16:56.1858771 PM iTunes.exe 8800 ReadFile C:\Users\Michael\Music\iTunes\iTunes Music\Music\Patti La Belle\Unknown Album\I just love him so.mp3 SUCCESS Offset: 6,359,040, Length: 859,197, Priority: Low
2:16:56.1860779 PM iTunes.exe 8800 ReadFile C:\Users\Michael\Music\iTunes\iTunes Music\Music\Patti La Belle\Unknown Album\I just love him so.mp3 SUCCESS Offset: 7,218,237, Length: 128, Priority: Low
2:16:56.1936640 PM iTunes.exe 8800 CloseFile C:\Users\Michael\Music\iTunes\iTunes Music\Music\Patti La Belle\Unknown Album\I just love him so.mp3 SUCCESS
2:16:58.0498598 PM iTunes.exe 8800 QueryNameInformationFile C:\Program Files (x86)\iTunes\gnsdk_musicid.dll BUFFER OVERFLOW Name: \Progr
2:16:58.0499250 PM iTunes.exe 8800 QueryNameInformationFile C:\Program Files (x86)\iTunes\gnsdk_musicid.dll BUFFER OVERFLOW Name: \Progr
2:16:58.0499821 PM iTunes.exe 8800 QueryNameInformationFile C:\Program Files (x86)\iTunes\gnsdk_musicid.dll BUFFER OVERFLOW Name: \Progr
2:16:58.0500392 PM iTunes.exe 8800 QueryNameInformationFile C:\Program Files (x86)\iTunes\gnsdk_musicid.dll BUFFER OVERFLOW Name: \Progr
2:16:58.0500958 PM iTunes.exe 8800 QueryNameInformationFile C:\Program Files (x86)\iTunes\gnsdk_musicid.dll BUFFER OVERFLOW Name: \Progr
2:16:58.0501525 PM iTunes.exe 8800 QueryNameInformationFile C:\Program Files (x86)\iTunes\gnsdk_musicid.dll BUFFER OVERFLOW Name: \Progr
2:16:58.1076598 PM iTunes.exe 8800 QueryNameInformationFile C:\Program Files (x86)\iTunes\gnsdk_musicid.dll SUCCESS Name: \Program Files (x86)\iTunes\gnsdk_musicid.dll
2:16:58.1077201 PM iTunes.exe 8800 QueryNameInformationFile C:\Program Files (x86)\iTunes\gnsdk_musicid.dll SUCCESS Name: \Program Files (x86)\iTunes\gnsdk_musicid.dll
2:16:58.1077776 PM iTunes.exe 8800 QueryNameInformationFile C:\Program Files (x86)\iTunes\gnsdk_musicid.dll SUCCESS Name: \Program Files (x86)\iTunes\gnsdk_musicid.dll
2:16:58.1078351 PM iTunes.exe 8800 QueryNameInformationFile C:\Program Files (x86)\iTunes\gnsdk_musicid.dll SUCCESS Name: \Program Files (x86)\iTunes\gnsdk_musicid.dll
2:16:58.1078913 PM iTunes.exe 8800 QueryNameInformationFile C:\Program Files (x86)\iTunes\gnsdk_musicid.dll SUCCESS Name: \Program Files (x86)\iTunes\gnsdk_musicid.dll
2:16:58.1079476 PM iTunes.exe 8800 QueryNameInformationFile C:\Program Files (x86)\iTunes\gnsdk_musicid.dll SUCCESS Name: \Program Files (x86)\iTunes\gnsdk_musicid.dll
